Local Authority Adult Services Procedures | Antser


With over 15 years of experience, tri.x is the clear market leader supporting best practice across 96% of local authorities across England.

We provide online procedures, practice guidance and tools for adult social care. Designed specifically to meet the needs of practitioners working in local authorities, our procedures, practice guidance and tools embed personalisation and strengths-based practice and support effective, consistent decision-making in line with the Care Act and other key legislation.

Accessible 24/7 via mobile, tablet or desktop, our procedures, practice guidance and tools are user friendly and well-structured – making practical sense of complex legislation and statutory requirements.

why choose tri.x policies and procedures?


    A complete copy of every version of your procedures is archived and can be easily accessed whenever you may need it (for example, in the event of investigations and Serious Case Reviews).


    Working together, our multidisciplinary team of Lead Consultants, Editors, Formatters and Legal Associates will develop and manage your procedures to the highest standards to enable collaboration.


    Our Lead Consultants are experienced social care practitioners, having worked in social care (as managers and practitioners), safeguarding, legal services, youth work as well as education.


    A named Lead Consultant will be dedicated to your procedures for the duration of the contract term. They will support your development, manage updates and are available for telephone and email support or advice as needed.


    Our Content Review and Development board (CRD) meets regularly to review changes to legislation, case law and best practice and consider the best way to integrate them into the procedures, so you don't have to.


    Opportunities for planned updates to procedures are provided twice yearly. This ensures that your procedures are always reflective of current statutory requirements and best practice.

DID YOU KNOW? We have recently launched a new and improved online procedures platform, which enables alerts, team management and collaboration, all with a functional and modern user interface!

key benefits

  • Accessible, user friendly and well structured.
  • Reflects the needs of social work, occupational therapy and reablement.
  • Makes sense of complex legislation and statutory requirements.
  • Promotes a personalised and strengths-based approach to practice.
  • Relevant and helpful to a range of practice situations.
  • Provides a range of exclusive tools and guidance-tried and tested by practitioners and adults with care and support needs.
  • Makes best use of available technology, including flexible content management, 24 hour and mobile access.
  • Provides access to a range of our trusted resources, including a comprehensive glossary, Care Act Resource and our Mental Capacity Act Resource and Practice Toolkit.


This FREE online resource is part of the Mental Capacity Act Directory on SCIE and has been recommended by the national Mental Capacity Act Forum. It supports health and social care practitioners to understand the statutory principles of the Act and practice confidently when supporting people to make decisions, assessing mental capacity and determining best interests.

Included in this live resource are a range of bespoke tools developed with practitioners to support the most complex decision making.

Use the link below to access ‘the most comprehensive FREE resource available’.

some frequently asked questions

There are 3 and 5 year contracts available. We are also using the G-Cloud system where 2 + 2 year contracts are available.

The procedures, practice guidance and tools is competitively priced, but the cost can vary based on your specific requirements, so please talk to us about this. We regularly have great offers available. Contact us to find out more.

Yes, we can offer flexible payment terms across all contracts, apart from those procured via G-Cloud. Please talk to us about your requirements.

We provide you with a comprehensive Content Management System (CMS), which you can use to electronically files all of your local documents and create a Local Resource area for practitioners. At your request links can then be made from specific procedures to different sections of the Local Resource area, creating a seamless integration of the 2 platforms.

During development we will support you to use the CMS system effectively, but ordinarily this is an area where you have full autonomy to add, delete and replace resources as and when required.

Yes. Whenever your procedures are updated the old version is archived and can be easily accessed whenever you may need it.

Our Content Review and Development Board meets regularly to review changes to legislation, case law and best practice and consider the best way to integrate them into the procedures.

Scheduled updates to procedures are provided twice yearly as part of your contract.

Unscheduled updates are available if we have capacity at an additional cost (unless they are related to safeguarding when changes will be made as soon as possible).

You will have a named lead consultant throughout your contractual period. They will manage the scheduled update process but can be contacted by phone or email as necessary to provide advice and support. They are also available for an on-site visit once per annum. This can be used for a relaunch of your procedures if requested.


A robust online policies and procedures system… built to our specification … tailored into clear sections… is clear and simple to navigate…enables staff to have clear and easy access to all documents

Adult Social Care Customer Survey

get in touch with us

If you are interested in trialing our Online Procedures fill in the form to get in touch with our Engagement Team and download our brochure today. 

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