Training and Consultancy Administrator

We are currently seeking a training and consultancy administrator whose main role involves: 

Within Antser Learning you will: 

• Act as the central point of contact for customers; ensuring all enquires are dealt with promptly, effectively, and courteously, directing more complex enquires to the appropriate person 
• Ensure smooth running of training services by developing close working relationships with the delivery team (trainers & consultants), associates, partners, and clients. 
• Provide an efficient start to end process in setting up, coordinating the marketing and delivery of the programmes 
• Providing 360 administration support on all training delivery pre and post-training  
• Provide general administrative support to the service  
• Robustly maintain and update the training calendar across the year  
• Support the recruitment process for trainers and consultants 
• Assist and support virtual training sessions  
• Gather and collate client feedback, supporting evaluation processes and maintaining key performance data. 
• Regularly update the in-house trainer portal, handbook and associate newsletter.  

Within our Consultancy service you will: 

• Support allocation of consultants to contracts  
• Provide administration to support service delivery 
• Update KPI reports and send to the commissioner in the agreed timeframe  
• Process consultant invoices 

Within our Direct Children Services you will:

•  Coordinate and manage the yearly training programme for the services volunteers and professionals. Support coordinators with monthly expenses and recording forms 

Other general duties include:

• To meet with the Training and Development Manager as appropriate to discuss, review and plan workload and raise any issues related to workload. 
• To keep accurate records and monitor systems into enquires and bookings using excel and CRM 
• Dealing with ad hoc administration requests from colleagues. 
• To ensure all materials are prepared in line with Antser branding guidance. 
• Adhere to confidentiality relating to all aspects of our business. 
• Work positively towards anti-discriminatory practice. 
• Maintain a positive working relationship with colleagues, customers and others to promote and represent the reputation of the company 
• Work in accordance with company policies and procedures and any other relevant legislation 
• Be flexible in approach, prioritise workload and respond to crisis to ensure the necessary provisions are maintained 

Please note: This is an outline of the main duties and responsibilities, and the post holder will be expected to undertake duties commensurate with the range and level of responsibilities of the post holder. Because of the changing nature of our business, your job description may change, and you may be required to undertake other activities of a similar nature that fall within your capabilities as directed by management. 

Person Specification

Education: 

Essential: GNVQ Intermediate in Business) or NVQ 2 Business (or equivalent) and 2 GCSEs (A-C grades including English Language or Literature or equivalent). 

Desirable: Level 3 NVQ in Business Administration or similar  

The successful candidate will have experience in providing a range of administrative support and providing a frontline service in a customer orientated company. Although not essential, you will have knowledge in the delivery of training and knowledge of the care sector. 

You have: 

• Ability to operate as part of a team and follow directions from managers. 
• Ability to deliver results, meet deadlines and targets, demonstrate an ability to achieve despite constraints or obstacles 
• Good verbal and written communication skills 
• Ability to act in a professional manner at all times 
• Ability to work under own initiative, prioritising, planning, managing and reviewing workload and meeting deadlines 
• Ability to learn new procedures and follow instructions using a methodical approach 
• Strong IT skills in relation to office systems 
• Strong organisational skills 
• Ability to multi-task 
• Strong attention to detail 

If you are committed to your own professional development and active participation in gaining further knowledge and skills then we would love to hear from you!