tri.x Partners with Midway Care Group - Antser

tri.x Partners with Midway Care Group

tri.x, part of Antser, has entered into an exciting new partnership with adult care provider, Midway Care Group.

Midway Care Group provides specialist services for adults with learning difficulties who may also have additional needs. It works collaboratively with the individuals, their families and service commissioners to support people to live within the community, either in a transitional residential service or a supported living service.

Under the partnership, Midway is aiming to improve its own internal procedures and processes, while working in tandem with tri.x to support the development of a suite of social care policies, procedures and practice guidance which will benefit the adult provider sector as a whole.

Sally Gillies, Adult Social Care Project Manager at tri.x, has worked closely with Midway since the partnership began in February 2021. Following a series of virtual planning sessions to understand their needs and current challenges, a bespoke online solution was quickly created to house all Midway’s existing policies and procedures. The website also includes a range of external helpful information and guidance that staff can access and is a much more user friendly experience for staff to access.

There is now a process of review and development underway to further improve Midway’s procedures and processes and, as part of this work, there are also aims to include on the website new ways to update key stakeholders, including the people being supported, their families and professionals.

Leanne Owen, Chief Operating Officer at Midway, said of the partnership: “The flexibility and ease of the tri.x website is what encouraged us to partner with tri.x initially. Knowing Sally previously, she is an extremely professional and knowledgeable person – so the opportunity to meet an organisational objective with a reputable company supporting us was an opportunity not to be missed!


“This partnership with tri.x offers so many opportunities to adapt to and build upon. Having everything located in one place, on one website and the support from the tri.x team, as well as the development of the project over time with our organisation is a very exciting prospect.

“All those who have used tri.x within the organisation have found it to be beneficial and extremely easy to use and access.

“tri.x has been extremely supportive and flexible in terms of meeting our needs and providing a service that is fit for purpose. Sally has been our main point of contact and has been extremely friendly and helpful, going above and beyond to achieve a solution for our business. We are extremely happy with what has been achieved so far and everyone is excited to see this develop further over the coming months!”

Sally said: “This is a very exciting project and I am delighted that Midway Care Group is our project partner. The team is very experienced and skilled and I know their involvement will ensure that the final suite of policies, procedures and practice guidance will be of great benefit to all adult service providers.”

Find out more about tri.x policies and procedures here.

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