Working with difficult, dangerous and evasive behaviours - Antser
  • Adults and Transition 16+
  • Children Specialist Practice Areas

Working with families, improving relationships

This highly specialised course supports participants in developing a better understanding of working with Adults who may present elements of difficult, dangerous or evasive behaviour.
2 day
up to 18 people face to face
Only face to face

Learning outcomes


  • Consider what constitutes difficult, dangerous and evasive people
  • Know the concepts of disguised compliance
  • Understand the techniques to defuse hostile and challenging situations
  • Understand the danger signals and stages of critical incident
  • Know strategies for improving practice including communication skills which can be used in conflict situations
  • Identify strategies for managing stress and burnout
  • Reflect on your own behaviour when faced with challenging situations.


Formally named ‘Working with Difficult, Dangerous and Evasive Behaviours (DDE)’, this training demonstrates issues and behaviours presented by adults who maybe difficult, dangerous and evasive or present any combination of these 3. The issues and behaviours of DDE service users will be integrated throughout the training.

This course is aimed at practitioners in children’s and/or adult services. Working with Difficult, Dangerous and Evasive behaviours and will provide delegates and their team with the skills, tools and resources to prepare for any of the situations.

The second day of this course involves role play with actors, this includes filming the delegates when they are put in a difficult, dangerous or evasive situation and how they respond to this situation, then after they reflect on their behaviour.

This course is delivered by our expert facilitators who will bring their first hand experience and tailor the course to suit your learning needs.

Our course covers the following topics:

  • Introduce self and aims for today
  • The difference between difficult, dangerous and evasive service users
  • The home visit
  • Communication
  • Stress and burnout
  • Working with evasive families
Play Video

This course includes:

  • Case studies
  • Safeguarding practice reviews
  • Group work
  • Role play scenarios
  • Resources

Benefits of the course:

  • Up-to-date and in line with the key legislation and guidance in the UK
  • No pre requisites needed to join this course
  • Delivery from professional and expert facilitators in the field

Course Reviews

Related courses

  • Adults and Transition 16+
  • Children Specialist Practice Areas

Working with families, improving relationships

Book a Course

To book a course directly, or enquire about our courses, please fill in the form below and one of our team members will get in touch with you soon.


Fill the form
to download the report.